Terms of use

Terms of use

Initial provisions

- All prices quoted on this website include VAT at statutory rates.
- The order should include all necessary buyer information (name and surname, exact address for delivery and contact information).

 

Order cancellation
- The buyer has the right to cancel an order without reason any time within 24 hours of making that order.E-mail dusekinfo@seznam.cz with your cancellation request.
- The seller has the right to cancel an order on the grounds that the goods are no longer produced or thatsupplier prices have significantly changedIf payment has already been made, the full amount will berefunded.


Payments 

There are three ways to pay:

-Payment by PayPal – Link for payment via secure PayPal. Customer will be redicrected to protected PayPal website.

-Payment by bank card – Payment by bank card is also provided via PayPal. Customer will be redicrected to protected PayPal website.

-Payment by bank transfer – Infomation for payment via bank transfer will be sent to the buyer's e-mail.

 

Delivery terms

-Free shipping for orders higher than 350EUR.

-Goods which are in stock are usually dispatched within 1-3 working days. Delivery information will be provided via e-mail. The buyer will be informed if there are any changes to the delivery date.

 

Shipping costs

-Shipping costs depend on delivery destination and shipping method. We send goods by economy or priority mail. The shipping costs for different shipping methods and destinations are as follows:

 

Destination

Price

Worldwide – economy 

0 EUR

Worldwide – priority 

10 EUR

Shipping times

-Average shipping times for the different shipping methods and destinations are as follows:

 

Destination

Shipping time

European Union countries – economy mail

2-4 weeks

European Union countries – priority mail

1-2 weeks

USA – economy mail

4-6 weeks

USA – priority mail

1-3 weeks

Non-EU European countries – economy mail

4-6 weeks

Non-EU European countries – priority mail

1-2 weeks

Rest of the world – economy mail

4-6 weeks

Rest of the world – priority mail

2-3 weeks

 

Warranty
- Warranty period is 24 months from the date of purchase.
- Warranty does not cover defects caused by unauthorized interventionuse of goods for other than intended purpose; improper storage; improper handling and installation; mechanical damage; and excessiveloads.

 

Complaints
- If defects occur during the warranty period, the buyer is entitled to free replacement of missing or damaged parts.
- Contact us at dusekinfo@seznam.cz to make a claim regarding missing or damaged parts.


Withdrawal

- Cancellation of the contract is governed by CZ Act No. 367/2000.
- The customer has the right (without reason) to cancel the contract within 14 days of receipt of goods. The goods must be intact with no signs of use or wear and tear.
- Upon withdrawal from the contract, the price of the goods, including shipping, will be refunded upon return of the goods. The cost of returning the goods shall be borne by the buyer.

- To withdraw from a contract, e-mail: dusekinfo@seznam.cz

Conflict solving

The buyer is obliged by law no. 634/1992 Coll., Law right to resolve disputes with sellers in addition to the ordinary courts also to judicial resolution. ADR shall be entitled The Czech Trade Inspectorate. More information is available on the website www.coi.cz.

Protection of personal data

- Any use of personal data is governed by Act No. 101/2000 Coll. Personal data generated by the online store is not and will not be soldrented or otherwise shared with other entities. The customer has the right to request that personal data be deleted from our database.

 
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